ORDERING

Q: How do l place an order?
A: There are various ways to place an order:
• Online through our secure website
• Email Kanvas Kids with your order requirements
• Phone Lisa: 0414 983 507 or Nerita: 0413 024 796 if you wish to discuss your order
• Fax through all your order requirements to fax number: (03) 5940 0342

Q: Where can we view your work?
A: Our work is sold in a large number of retail outlets throughout Australia. Please refer to our stockist list in the main menu.

Q: Do you have a Kanvas Kids shop?
A: We do not have a shopfront, as we are predominantly an online business. Customers are welcome to make an appointment at our studio in Beaconsfield (phone Lisa on 0414 983 507) to view artwork that we have in stock. As most of our work is made to order – we do not carry a large range of stock.

Q: Do you attend any markets?
A: Occasionally you will find us at one of the high quality craft markets in and around Melbourne.

PAYMENTS

Q: How do l pay?
A: There are a number of payment options available
• Online via credit card – We recommend this as the fastest and most effective method of purchasing our goods. Our site is extremely safe. When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard. We accept VISA, MASTERCARD
• PayPal - Kanvas Kids is now accepting PayPal payments.Paying through Paypal is one of safest way to send a payment. PayPal is free for all buyers. PayPal has 100% protection against unauthorized payments sent from your account.
• Offline via credit card – If you wish to pay by credit card but would prefer not to pay online, simply phone Kanvas Kids sales with your details.
• Electronic banking transfer.
• Cash – if collecting from our studio in Beaconsfield.

DELIVERY

Q: What are the postage costs?
A: Freight for online orders is charged at 12% of the order sub-total. eg: freight for an order total of $50.00, would be $6.00 anywhere within Australia. The freight charge is calculated at the standard website price and any voucher discounts will not be applied to the freight charge. Please contact us for international postage.

Q: Can orders be sent overseas?
A: Orders can be posted overseas (via Australian Post Airmail). For postage costs outside Australia, just email us your details prior to placing an order and we will contact you with charges.

Q: How long before l receive my order?
A: From the date we process your payment it will take approximately 2 weeks. We understand that sometimes orders are required by a particular time – if this is the case a phone call / email to Lisa or Nerita is necessary to see if this is possible. We always do our best to ensure your items arrive in time.

Q: How is artwork packaged for delivery?
A: Artwork is securely wrapped in bubble / shrink wrap and then covered with heavy duty cardboard. Damage during transport is rare as we do our very best whilst wrapping to help ensure that this does not happen. If damage does occur during transit the artwork will be replaced at our expense. Please contact us by email or phone then return the item along with its packaging and all your contact details within seven days.

SUPPORT

Q: I’m after an image that you do not have on your website – can you help me?
A: Kanvas Kids always likes to try and satisfy our customers’ needs. If there is something you are after, but cannot find, please contact us and we’ll endeavour to help. Our custom design service has seen many satisfied customers.